Shipping Policy

At Devilry Clothing, every item is made to order. This means your order is produced after you place it, rather than being pulled from a warehouse shelf.

We currently ship to Australia and the United States only.

Order Processing

Most orders are made and prepared for shipping within 2–5 business days.

During busy periods, product launches, sales, holidays, or unexpected production delays, processing may take longer.

If we are unable to dispatch your order within the expected timeframe, we will contact you where required and explain the available options.

Delivery Estimates

Once your order has been produced and dispatched, estimated shipping times are:

• Australia: 7–15 business days

• United States: 2–6 business days

These estimates refer to shipping transit time and do not include the production period.

Actual delivery times may vary depending on the product, fulfilment location, shipping carrier, destination, and circumstances outside our control.

Some products may be shipped internationally, even when ordered from Australia.

Delivery estimates are not guaranteed arrival dates. Any rights relating to delayed or undelivered orders under applicable consumer laws remain unaffected.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the items in your order.

Free shipping may be available when your order reaches the applicable minimum spend. Any available free shipping offer will be shown at checkout.

Tracking

Once your order has been dispatched, you will receive tracking information by email.

Tracking updates may take time to appear, particularly when packages are transferred between carriers or travel internationally.

Split Shipments

Some orders may arrive in separate packages.

This can happen when products are made at different fulfilment facilities or shipped using different carriers.

If your order arrives in multiple packages, tracking information will be provided where available.

Incorrect Shipping Details

Please check your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at support@devilryclothing.com.

We will do our best to assist, but once an order has entered production or been dispatched, changes to the delivery address may not be possible.

If an order is returned to sender because of an incorrect or incomplete address supplied at checkout, additional reshipping charges may apply, subject to applicable law.

Customs, Duties, and Import Taxes

Some orders may be produced and shipped from fulfilment facilities outside your country.

Where applicable, customs duties, import taxes, or carrier processing fees may apply.

Any additional charges not collected at checkout will generally be the customer's responsibility, provided they were properly disclosed and subject to applicable law.

Customs processing may also affect estimated delivery times.

Lost, Delayed, or Stuck Orders

If your order appears to be lost, significantly delayed, or stuck in transit, please contact us at support@devilryclothing.com with your order number.

We will investigate the issue with the relevant shipping carrier or fulfilment partner where necessary.

If an order is confirmed lost or cannot be delivered, we will provide an appropriate resolution, which may include a replacement or refund.

If we cannot dispatch your order within an applicable promised timeframe, we will provide any required delay notification and cancellation or refund options in accordance with applicable law.

Marked as Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it, please check around your property, with household members, neighbours, or your local delivery carrier.

If your package is still missing, please contact us so we can investigate further.

We will assess the circumstances and provide any remedy required under applicable consumer laws.

Your Consumer Rights

Nothing in this shipping policy excludes, restricts, or modifies any rights or remedies available under applicable consumer protection laws, including the Australian Consumer Law.

Contact Us

For questions about shipping, tracking, or delivery, please contact support@devilryclothing.com.